In any customer facing role it is important the customer leaves feelings satisfied that their needs are fulfilled. Every customer has slightly different expectations when visiting outlets, restaurants etc. and this course is designed to assist learners in defining who the customer is and understanding their personal expectations. When met or exceeded the customer feels they are treated as an individual as opposed to just another customer which means contributes to repeat business.
Included in the course are understanding aspects and benefits of outstanding customer service and expanding your knowledge of customer service techniques, handling complaints with care, recognising and adapting to behaviour styles and managing customer satisfaction levels.
Suitable for anyone looking for or already in a customer facing role such as hospitality and retail.